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Frequently Asked Questions
How do I create a SavvyFi account?
Creating a SavvyFi account is simple! Click on the "Sign Up" button at the top right, fill in your email, create a strong password, and verify your email address. You can also sign up using your Google or Apple account for faster registration. Once verified, you'll be guided through a quick onboarding process to set up your financial profile.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, Apple Pay, Google Pay, and bank transfers (ACH). For premium subscriptions, we also offer cryptocurrency payments (Bitcoin, Ethereum, USDC). All payments are processed securely through our PCI-compliant payment partners.
Is there a mobile app available?
Yes! SavvyFi is available on both iOS (App Store) and Android (Google Play). The mobile app includes all desktop features plus biometric authentication, push notifications for important updates, and offline mode for viewing your financial data. The app syncs seamlessly with your web account in real-time.
How secure is my financial data?
Security is our top priority. We use bank-level 256-bit AES encryption for all data, two-factor authentication (2FA), biometric login options, and compliance with SOC 2 Type II standards. Your data is stored in secure, geographically distributed data centers. We never sell your personal information and regularly conduct third-party security audits.
How does the gamification feature work?
SavvyFi's gamification system rewards you for positive financial behaviors. Complete daily missions, reach savings milestones, and maintain spending discipline to earn XP points and badges. As you level up, you unlock exclusive features, higher interest rates on savings, reduced fees, and special rewards. You can also compete with friends on leaderboards and join community challenges.
What are the subscription plans?
We offer three plans: Free (basic features, up to 2 accounts, manual sync), Premium ($9.99/month - unlimited accounts, auto-sync, advanced analytics, priority support), and Business ($29.99/month - team features, API access, custom integrations, dedicated account manager). All paid plans come with a 30-day money-back guarantee.
Can I connect my bank accounts?
Yes! SavvyFi integrates with over 12,000 financial institutions through Plaid and Yodlee. You can securely connect checking, savings, credit cards, investment accounts, loans, and cryptocurrency wallets. Transactions are automatically categorized and updated daily. We use read-only access, so we can never move money from your accounts.
How do I cancel my account?
We're sorry to see you go! You can cancel anytime from Settings > Account > Cancel Subscription. There are no cancellation fees, and you'll have access to premium features until the end of your billing period. Before canceling, we'd love to hear your feedback to improve our service. You can also export all your data before closing your account.
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Support Tickets
Unable to connect bank account
Getting error when trying to link Chase account. The authentication keeps failing.
Billing inquiry for Premium plan
Question about the upgrade process and feature differences.
Feature request: Dark mode
Would love to see a dark mode option for the app!
Mobile app login issue
Fixed: Biometric authentication not working on iOS 17.
Response Time
2.5h
Average response time
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User Guide
Complete documentation covering all features and functionalities of SavvyFi.
Video Tutorials
Step-by-step video guides for getting started and mastering advanced features.
API Documentation
Technical documentation for developers integrating with SavvyFi API.
Financial Education
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